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Terms & Conditions

Thank you so much for booking with Cheshire First Aid.

If you have any queries about the below, please email: hello@cheshirefirstaid.co.uk

By proceeding with making a booking you are committing to a place on the stated course.

Booking Payments

Payment must be received at the latest 15 days in advance of the course.

Bookings will be reserved, not confirmed until payment has been received.

Cheshire First Aid reserves the right to cancel all reserved bookings held by individuals if payment has not been received at least 15 days prior to the course start date.

Company Payments

To be paid within the payment terms of any agreement.

If a prior agreement hasn't been arranged, the default payment terms will be 30 days.

Payments can be made as follows:

BACS

Business name: Cheshire First Aid Ltd

Bank: HSBC Business

Sort Code: 40-35-07

Account number: 5160 0710

Please make sure you quote invoice number or delegate name as the reference.

Start dates

The start date is the date of the first training day.

Transfer and cancellation fees

Up to the start day:

More than 14 days notice - Transfer Fee 0% - Cancellation Fee 0%
7 - 14 days notice - Transfer Fee 0% - Cancellation Fee 50%
Less than 7 days notice - Transfer Fee 25% - Cancellation Fee 100%
No notice given - Transfer Fee 100% - Cancellation Fee 100%

In relation to transfers, the customer agrees that if a replacement booking date is not confirmed within 7 days then the applicable cancellation fee shall become payable.

Open course transfers

We promise to be as flexible as we can be. Transfers on public courses at Cheshire First Aid are restricted to two date changes. If the customer doesn't attend the third course, Cheshire First Aid will cancel the booking and no refund will be given (unless their circumstance is exceptional).

Substitute delegates

A place on a course can be used by a substitute attendee at no extra charge up to the course start date. Please email hello@cheshirefirstaid.co.uk with details of the original attendee and the nominated substitute’s details, including name, job title, organisation, email address and telephone number.

Attendance

Only under exceptional circumstances may an attendee join part way through a course and acceptance is at the discretion of the Cheshire First Aid Instructor. In the event of an attendee leaving the course for any reason, no substitute or replacement attendee can join in their place. It is possible to be transferred to a later course in these circumstances. In these cases, no refund or partial refund of course fees will be given.

Cheshire First Aid reserves the right to remove any attendee from their course should their behaviour be deemed inappropriate. In such event, no refund of any costs will be made.

Course dates, venues and postponements

Cheshire First Aid reserves the right to alter course dates, venues and location where necessary without liability.

We will endeavour to give the customers as much advance notice as possible of any such change via the email address provided at time of booking. If the course isn't suitable at the revised location or date, we will credit 100% of their course fees against a future course or, if requested, refund those fees.

In the event of cancellation, where an alternative cannot be provided in respect of a specific course, a full refund will be offered.

We cannot offer refunds for cancellations due to circumstances outside our control; including adverse weather conditions, transportation issues, major incidents, pandemics or industrial action.

We will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of these costs.

As a course may be cancelled up to 2 weeks prior to its start date, we recommend that attendees do not book travel arrangements before this time. Any travel or other costs incurred are entirely the attendee’s responsibility.

Cheshire First Aid does not accept any liability for reimbursement of any costs incurred by attendees booked more than 2 weeks before a course start date.

Course objectives and outcomes

In order to respond rapidly to changes in market demand Cheshire First Aid reserves the right to alter its course content and/or trainer at any time.

Course resources and notes

Cheshire First Aid course notes and training cannot be relied upon for legal interpretation. Neither Cheshire First Aid nor its employees, trainers or consultants can accept responsibility for the actions of delegates, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.

Diet & access requirements

We are responsive to your requirements so if you have any special accessibility requirements please contact Cheshire First Aid so that we can make reasonable adjustments to enable you to get the most from our course, prior notice of at least 1 week is required to enable us to cater for your needs.

Unless otherwise stated all scheduled Cheshire First Aid training courses at Blakemere Village include refreshments.

The attendee must inform the Cheshire First Aid team by email at hello@cheshirefirstaid.co.uk of any special dietary requirements. We cater for vegetarian, medically recommended and religious restrictive diets only.

While we endeavour to cater for a range of dietary requirements are committed to ensuring the safety of our delegates who have any allergy to nuts, peanuts or seeds we cannot guarantee that our food does not contain traces of nuts, peanuts or seeds.

If you have any questions or concerns, please contact Cheshire First Aid in good time (at least 1 week in advance of the course start date) to allow for your needs to be catered for.

Personal belongings and valuables

Cheshire First Aid does not accept responsibility for attendees’ personal belongings or valuables, for example laptops or communications devices, brought to courses. These remain the responsibility of the individual attendees.

Contacting Cheshire First Aid

We are open between 08:00-18:00 on weekdays (we will hopefully be busy delivering, if we don't answer, please leave a voicemail), or you can call out of hours on 01606 655140 and leave a voicemail, alternatively send an email to hello@cheshirefirstaid.co.uk.